Reading Text is the ability to read and understand written information in many different types of workplace documents, e.g., work instructions, emails and memos, health & safety manuals & policies & reports. We use this skill to scan for information, skim for overall meaning, evaluate what we read and integrate information from multiple sources.

Despite a 25-year positive employment record at a medium-sized company, Bev had become increasingly uncooperative with the assignment of new tasks. Absenteeism became an issue and she started filing a large number of grievances.

A union representative determined that Bev’s problem was likely literacy related. Based on a skills assessment, a training program was put in place and within three months Bev’s improved skill level and resulting change in attitude allowed her to be a capable part of the new work process and routine.