How we use this skill
- organizing, recording or documenting
- providing information to persuade
- requesting information or justifying a request
- presenting an analysis or comparison
Brief, targeted training can have a big impact
A manufacturing company recently adopted a commitment to promoting from within to fill vacant supervisor and management positions. Employees previously working in operations made the move to these senior positions but the company soon discovered a problem with their written communications skills.
These rising stars had superb technical knowledge but struggled with spelling, grammar, punctuation and clear writing. This resulted in reports and documents that frustrated the reader, were difficult to understand and carried the potential for costly or even tragic errors.
Workplace Education Manitoba conducted an assessment and determined that what was needed was brief instruction in business writing techniques with a focus on clear language. It took just 10 hours of instruction to equip the employees with the skills they needed.